Friday, August 28, 2009
Whatever Happened to Customer Service?
In all my 51 years on this planet, you are the biggest piece of crap company I have run across. A more detailed letter will be forthcoming, copies of which I plan to send to anyone and everyone who can take you down. Suffice it to say I am on to you. In a nutshell, you have got a lot of fucking nerve to take my money every month for insuring our cell phones and then give me the runaround and bullshit blow off for the last two weeks. My time is precious and when I am through with you, I hope to make an example of companies having to pay customers back for time wasted.
Although I realize (as you have explained it to me numerous times) that you are not responsible for the asshatery of Asurion, and that all the other cell phones companies use Asurion too, I don’t give a flying fuck. That is akin to my children telling me that they cannot help the micro scratches on the car as all the car washes scratch the cars while running them through (hello?? Wash the fucking car at home like mom and dad). Or my students telling me they don’t do homework because no one else does homework. YOU T-MOBILE YOU have been taking quite a chunk of my money for a family plan on cell phones. I may be old fashioned in my thinking, but perhaps you could spend less on advertising (Ms Zeta Jones I assume lives quite well already) and spend more on research/development and customer service. And since you cannot deliver on service, nor make me a happy customer, have the decency to let me out of my contract. You cannot tell me on the one hand that I have a very legitimate complaint and you don’t blame me for being pissed and sorry you cannot do anything more than to take the Asurion (aka DEVIL COMPANY) payments off my bill, THEN TURN AROUND AND TELL ME THAT YOU WILL CHARGE ME $200 FOR EACH PHONE ($600 TOTAL) TO GET OUT OF MY CONTRACT. Do not tie your customers into two year contracts because you sold them piece of crap phones that were not built to last more than a year.
I cannot even bring myself to write the word “dear” in front of your name.
I really enjoyed hearing how you want to cut my pay by 14%. Because, as everyone knows, we make so much as teachers.
Please keep in mind that we are an educated bunch. Your bullshit agenda and rationale does not fly with me nor my colleagues.
Please do not use my livelihood, nor the educational future of the public schoolchildren of Hawaii, to ascend to a platform in national politics. I would prefer (and so would many others) you resign and go join your crazy friend in Alaska.
And yeah. I voted for you. Every time you ran. Fuck me.
I will not take a second job to make ends meet for our family. I worked two jobs the first eight years of teaching due to the poor salary - I am too old to go there again. I might, however, move to a state with a lower cost of living and a higher teacher salary. Or go back into the private sector where I could make quite a bit more money.
Fuck you and your high horse too.